Having Issues with Patreon?
We’d love to help!
Have Questions about your membership?
find Answers below.
Having Issues with Patreon?
We’d love to help!
Have Questions about your membership?
find Answers below.
We want to make sure your experience on Patreon is as fulfilling and rich as possible, if you do not find the solutions to what you are looking for below, please do not hesitate to email us at help@faithwomack.com
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We totally get that- there’s a lot here on Patreon that we’ve done. The good news is that these studies aren’t going anywhere! Everything is stored under the “collections” tab which you can find here: https://www.patreon.com/c/howtofaithalife/collections
To answer your question: It depends your goal. We have our yearly series which changes year over year and if it’s close to the beginning of the year, it will be an easy thing to jump into with very little “catch up”. We also have series that are posted weekly; the Psalms which is about to become the Parables. You can find everything in the collections tab and start at the beginning or just jump in with the latest episode. The important thing to realize is that nothing is going anywhere. Your monthly fee covers this entire catalog of studies, so take a deep breath and start with what excites you the most! Overwhelm is the enemy’s way of trying to steal your Bible study joy, don’t let him win!
One last thing: we’d love to hear from you! If you are a new member please introduce yourself in our chat. We’d love it if you shared with us what brought you here, maybe where you’re from or what you do!
Here is the link to our Patreon chat: https://www.patreon.com/messages/5626dbebcf9b4a07984ce04b51802e71?mode=campaign&tab=chats
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If you are in the $25 tier, we mail out stickers every month on the 15th. If you joined before the 15th, you should receive stickers! However, there are always delays in the mail system especially around holidays. If you do not receive stickers by the 28th, fill out this form: https://docs.google.com/forms/d/e/1FAIpQLScVBevHjwXOwvU9e_fAr8JqNOdPwiDXSMR0R6w9e_EsZkR7rQ/viewform
You will hear back from us (usually next business day) about a replacement set!
If you have any other issues, email us at products@faithwomack.com
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If you are in the top tier and want to buy any previous monthly stickers you missed, you may do that here:
The passcode is stored here: https://www.patreon.com/messages/86fab055af4c47cdbfb8af564a903eca?mode=campaign&tab=chats
If you have any other issues/questions, email us at products@faithwomack.com
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There are some things our team cannot update for your Patreon membership. In order to protect your privacy and security, Patreon does not give us the access to change your address.
You can read how to update your shipping address here: https://support.patreon.com/hc/en-us/articles/115002832686-How-do-I-update-my-shipping-address
If you have any other issues, email us at products@faithwomack.com
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There are some things our team cannot update for your Patreon membership. In order to protect your privacy and security, Patreon does not give us the access to change your payment method.
You can read how to change your payment method here:
https://support.patreon.com/hc/en-us/articles/203913769-How-do-I-update-my-payment-information
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There are some things our team cannot update for your Patreon membership. In order to protect your privacy and security, Patreon does not give us the access to change your membership.
You can read how to cancel your Patreon membership here:
https://support.patreon.com/hc/en-us/articles/360005502572-Canceling-a-paid-membership
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Faith’s courses are separate from the Patreon membership. Courses can all be found here: https://courses.faithwomack.com/
If you have any issues with your account, please email us at help@faithwomack.com
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The online Faith Womack shop is separate from Patreon, though top tier members do have a secret shop page in that store.
You can find the public shop here: https://shop.faithwomack.com/
Click the tab that reads, “Patreon Sticker store” to access the private store for all previous Patreon stickers. This store is only accessible to the $25 tier and requires a passcode found here: https://www.patreon.com/messages/86fab055af4c47cdbfb8af564a903eca?mode=campaign&tab=chats
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if you purchased anything at shop.faithwomack.com and there is any issue with your order, email us at products@faithwomack.com
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If you have reached out to our team and not heard back from us yet, we so appreciate your grace. Faith holds a high Sabbath standard for the team, so there is no working on weekends, unless there is some kind of work “emergency”. We will get back to you typically by next business day. If you have waited 3 or more business days and still not received a reply, we must be very overwhelmed! We apologize. Please send a follow-up email to both help@faithwomack.com and products@faithwomack.com this will boost the email to the top of the feed.